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Mitchell TPreferred Customer, Toronto Zoo

“I have dealt with Virginia for my last few contracts and it has always gone very smoothly. Whatever questions or issues that I throw her way, she has always been helpful in figuring it out for me. Thanks again for the great service!”

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Sook SPreferred Customer, Ontario Public Sector

“I am so happy to mention that Virginia has again exceeded my expectations. She was always cordial and helpful. It was a real pleasure to deal with her. She is an excellent ambassador for No Wires Direct.”

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Will TPreferred Customer, Federal Government

“Alaina L did an excellent job when a promotion came up. She was patient enough to answer all my questions. She was thorough in explaining the new contract and what it entails. She was also true in her service. The credits and monthly amounts are exactly what she said it would be. Very happy to have dealt with her.”

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Joe CPreferred Customer, Ontario Public Sector

“I want to give Mickey a 5/5 rating. He’s been amazing to work with through the whole process.”

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Jesse DPreferred Customer, Sick Kids

“I just wanted to acknowledge the great customer service that Virginia has provided me through the whole process.
She made it so easy. Thanks for your patience and quick response to all my questions. It is greatly appreciated. 🙂”

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Kerry BPreferred Customer, Ford Motors

“I just want to express the excellent service I received from Virginia regarding my order to purchase a phone and plan with Rogers.
It is refreshing to have great service during the busy holiday season.
Virginia responded to my emails very promptly and made sure to complete my order.
Thank you so much for the great service!!”

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Montasir APreferred Customer, Metro Testing & Engineering

“Alaina Larson is awesome! Cell phone is important in our daily life and Alaina knows it and serves at her best to the customer. Awesome!”

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Melissa SPrefered Customer, BC Public Sector

“This is the third or second time I have used your services and coverage. The staff is always amazing and I am super excited to get my new phone. Alaina was quick and always hustled for me. Thank you!”

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Paul BPreferred Customer, Island Health

“I would like to recognize Alaina L, Preferred Program Specialist at Fraser Valley Wireless, for turning what was an incredibly frustrating experience into a generally positive one.
Alaina's kind demeanour, patience, and thoroughness are all exceptional and I appreciate her support in dealing with my recent Rogers plan change.”

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Cory TPreferred Customer, CPA

“I would like to praise Madison for her incredible customer service abilities. I literally spoke to 5 people before getting in touch with Madison and she was, by far, the BEST service support specialist I have ever dealt with! She took the time to understand my problem, communicated the suggested outcome and followed through with a phone call to confirm the problem was solved. Madison solved a problem in only 20 min that 5 other people, 6 days, 2 emails and two different store visits couldn't resolve! I am beyond impressed.”

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Alaina LPreferred Customer,

“I just wanted to share with you the amazing customer service I received from Alaina Larson this afternoon. She was friendly and polite and patient and extremely helpful. It is because of her that I am not likely going to cancel Rogers as my cellular provider. She is a true asset to your team. Thank You!”

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Kim WPreferred Customer, First Nations

“I wanted to take a moment to pass along my appreciation for the great service that Stephanie provided in helping me get my phone plan renewed and new devices. She was super responsive and helpful, and overall it was a very good experience. Thanks, Stephanie!!”

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Andrea TPreferred Customer, UBC

“I work from UBC, and am a preferred customer via our UBC agreement with Fraser Valley Wireless. I recently purchased a plan for my son, and followed that up by transferring my husband over. I wanted to pass on my thanks for excellent customer service from Stephanie R. She was excellent. She patiently explained things to me, and reassured me regarding the two sims showing up at the same time (carefully labelled, thankfully). She was patient, and very responsive. The whole process was painless, and I am a big technophobe, so it worked out well.

We have always been Telus customers until I transferred over to Rogers, after some truly terrible Telus Customer service. I am glad we are all moved over, I have nothing but good things to say and will recommend Rogers and Fraser Valley wireless to UBC colleagues.”

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Megan CPrefererd Customer, Metro Vancouver

“I just activated a new line through the RPP plans. I wanted to drop by and say that Marci and Stephanie at FVW were absolutely stellar with their customer service. They both took the time to answer all my questions and helped to meet my timeline even when I was ready to accept a less ideal outcome.
I definitely had a great experience with both of them and would like pass on my thanks.”

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Sean BPreferred Customer, TDSB

“I dealt with Vince through this process and can say he handle everything in a timely manor and I would say exceptional service.
I will definitely refer him to friends.”

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Jerome MPreferred Customer, Fraser Health

“I've had the pleasure of dealing with one of your PPS, Stephanie, and I would like to say that she was very helpful the entire time. Definitely a 5 out of 5 experience.”

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Martin SPreferred Customer, Worley Inc

“Jay's team has been exceptional and their over-the-top customer services really changed my wireless experience.”

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Richelle LPreferred Customer

“Thank you very much for your help. Throughout this entire process - from figuring out a BYOD option to sending me all of the information needed to successfully port my number over - you have provided great instruction, had answers to questions and ensured efficient service. This has been a great experience.”

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KylePreferred Customer

“Just dealt with Jack, he provided great service. Prompt, clear and friendly.
Will keep coming back as a client.”

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John WPreferred Customer

“Customer service is often touted as a key area whereby, by offering a better customer experience, companies can differentiate themselves from their competitors. I only recently switched cellular service providers to Rogers. After 2 hours and 8 minutes on hold today trying to obtain Rogers tech support, only to be told to call back later, I would have been ready to switch again, but thanks to the knowledgeable and patient help that I have received from Vince and Mandeep I can say that I am glad to be a Rogers customer. They deserve recognition and credit.”

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Rhonda MPreferred Customer

“I cannot tell you how much I appreciated the great service, advice, and information I received from Mandeep. He is the nicest person I have ever dealt with regarding technology of any sort. His service was over and above anything I expected, especially these days.”

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Fred BPreferred Customer

“Sadly, over the past few years, consumers have come to often expect and accept mediocre customer service, at best. However, when we called your office today and spoke to your Preferred Program Specialist, Madison M., we were pleasantly surprised that this is not always the case.
We found Madison to not only be very professional, knowledgeable and efficient but also very personable.
Kudos to your organization for having such an amazing employee on your staff.”